Terms and conditions

General Terms and Conditions

General Terms and Conditions

The present General Terms and Conditions – hereinafter referred to as “GTC” – regulate the conditions of use of the services, products and website – hereinafter referred to as “Service” – provided by Anett Sári-Nagy – hereinafter referred to as “Service Provider”.

These “GTC” are effective from 01. May 2024. until revoked.

The website operator and service provider:

Name: Anett Sári-Nagy
Registered office: H-5350 Tiszafüred, Malom út 15/A.
Postal address: H-5350 Tiszafüred, Malom út 15/A.
Website: www.sposafiorente.com
Tax number: 57279071
E-mail address of the operator: info@sposafiorente.com
Bank account number (IBAN): HU89 1040 1196 8676 6888 8386 1005
Swift/BIC code: OKHB HUHB

Register, Subscribe, Unsubscribe

Registration and Subscription is deemed to be made by anyone who provides their email address on any of the forms on the website, which is voluntary in all cases. The Operator reserves the right to refuse any Registration and Subscription or to delete any Registration and Subscription from its database without prior notice and without giving any reason. The Subscriber has no right to complain or appeal against this.
Each newsletter contains an unsubscribe link, which the Subscriber can click on to automatically unsubscribe from the newsletter and any further delivery.
There is no unsubscribe link in product ordering and direct system messages confirming the subscription, nor in the reply to the email sent to contact us, as these are one-off messages.
For further details on data management, please see the Privacy Policy.

Purchase process (order, delivery terms)

Conditions for the customer

The customer must provide real data at the time of registration / purchase. The customer may be a person over the age of 18 with legal capacity or a representative of a business entity.

Order and delivery

The Customer submits his/her order via the order form on the Customer’s page of the website by clicking on the “Submit Order” button. Thus the Customer accepts the GTC and the Privacy Policy, which is considered a contract concluded by electronic means, which is governed by Articles 5 and 6 of Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract is subject to Government Decree No. 45/2014 (II. 26.) on distance contracts. Accordingly, the Customer is liable to pay.

If the Customer does not fulfill their payment obligation, the Service Provider will refuse to fulfillthe order.

Cancellation conditions

The Customer may cancel the placed order in writing (by email) no later than 2 days after placing the order, in which case the Service Provider will refund the amount of the ordered and paid product(s) within 14 days. If the cancellation is made later, the Customer will forfeit the fee paid and no refund will be possible.

How to buy

Registration

You do not need to register on the website to make a purchase on the online shop.

Product selection

The Customer can select the products using the “Shop” menu. Clicking on the product name will display the product page with the product description. The selected products will be listed in the “Shopping Cart” menu by clicking on the “Add to Cart” button.

By clicking on the shopping cart icon, you can view the products you have selected so far, and you can modify or delete them or their quantity. The Service Provider will fulfill orders regardless of the amount.

The contents of the shopping cart can be modified or deleted by clicking on the “Proceed to checkout” button.

If the Consumer does not wish to select any more products, they can proceed by clicking on the “Proceed to checkout” button.

Entering the delivery and billing address

The Customer is obliged to provide the delivery address as accurately as possible. The Customer is responsible for the accuracy of the delivery address, if the address is incorrectly indicated and the Service Provider is unable to fulfill the order as a result, the Service Provider shall not be liable.

The Customer’s internet browser may save (depending on the setting) the delivery addresses previously provided by the Consumer, which the Customer can later re-enter by simply selecting them.

If the Customer has filled in all the details, they can proceed by clicking on the “Submit Order” button.

Payment

The Service Provider does not charge any extra fee for payment processing.

Customers can choose from the following payment methods:

Credit/debit card payment:
Online credit and debit card payments are processed securely via the Stripe system. Card details are never shared with the merchant. Accepted card types include Visa, Mastercard, Maestro, and American Express.
EPS (Austrian online bank transfer):
Available for customers with Austrian bank accounts. The transaction is processed via Stripe.
Bancontact (Belgian bank card payment):
Available for customers with Belgian bank accounts. The transaction is processed via Stripe.
Direct bank transfer (advance payment):
Bank account number (IBAN): HU89 1040 1196 8676 6888 8386 1005
SWIFT (BIC): OKHBHUHB
Account holder: Anett Sári-Nagy

By placing an order and selecting bank transfer, the Customer agrees to transfer the total amount within 7 days of receiving the order confirmation. The order will be processed once the payment has been received.

PayPal:
I agree to the transfer of the following personal data stored by Anett Sári-Nagy (H-5350 Tiszafüred, Malom út 15/A.) in the customer database of https://www.sposafiorente.com to PayPal (2211 North First Street, San Jose, California 95131), as data controller. The transmitted data includes: first name, last name, country, phone number, and email address.

The purpose of the data transfer is to assist with customer service, confirm transactions, and monitor fraud in order to protect users.
For more details about the PayPal payment system, visit:
https://www.paypal.com/us/webapps/mpp/ua/cashagreement-full?locale.x=en_US

Billing

After payment to the Service Provider, the Customer will receive the invoice by post at the same time as the delivered product. In the case of personal delivery, the invoice will be sent to the Customer together with the product upon receipt of the product. The invoice shall include the amount of money actually paid by the Customer after the order, including any delivery costs.

The prices published on the website do not include VAT, as the Service Provider – Sári-Nagy Anett – is exempt from VAT.

Delivery

The Service Provider aims to complete all deliveries in the shortest possible time after the order is finalized by the Customer, which is on average 15 working days. Otherwise, the Supplier will notify the Customer by email of the expected delivery date.

The Customer may request notification by telephone from the Service Provider regarding the exact time of delivery.

The Customer acknowledges that the Service Provider may deviate from the time communicated on the phone due to traffic conditions, a large number of orders or other reasons.

Home delivery is carried out by the Hungarian Post Office.

The Customer must ensure that at the address designated for delivery, at the time of the regular delivery, he/she or a third person over the age of 18 who is authorized to receive the products delivered by the Service Provider (hereinafter referred to as the “Receiver”) is present at the expected time of delivery.

In case of doubt, the Receiving Party shall provide proof of age by means of photo identification (e.g. ID card, driver’s license, etc.) upon the Service Provider’s request. If the Recipient does not provide proof of age by means of a photo ID, the Service Provider shall be obliged to refuse performance, and shall take a record of this refusal.

The Customer acknowledges that if the Customer or the Recipient is not present at the address specified by the Customer or the Recipient fails to provide proof of age as described in section 3.5, the Service Provider shall not be liable for the failure of performance.

The Customer acknowledges that it is his or her or the Recipient’s (collectively referred to in this clause as the “Customer”) obligation to ensure that the products ordered by him or her have been delivered in the correct quantity and, based on a visual inspection, in the correct quality. If the Buyer has a complaint about performance or does not wish to maintain or modify its intention to purchase, it shall be entitled to refuse to take delivery and to withdraw from the contract in respect of the products or the entire consignment of products to which the complaint relates.

If the Buyer or the Recipient has accepted only part of the products ordered and delivered, he/she is obliged to pay only the price of the products accepted.

If the Customer or the Recipient refuses to accept the products, the Service Provider shall record the refusal of acceptance.

The Customer acknowledges that if the Acceptor has accepted the performance, the Service Provider is not liable for any discrepancies in the quantity of the products or for any defects in the quality of the products that could be detected by visual inspection.

Right of withdrawal

Pursuant to Government Decree 45/2014 (26.II.) on the detailed rules of contracts between the Consumer and the Service Provider, if the consumer withdraws from the contract, the Service Provider shall immediately, but no later than 14 days after becoming aware of the withdrawal, refund the total amount paid by the Consumer as consideration, including the costs incurred in connection with the performance (delivery costs). Under paragraph 23(4) of the Regulation, the Supplier may retain the purchase price of the goods and the delivery costs until the Customer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is earlier.

The consumer may not exercise his right of withdrawal in the case of a product which is not prefabricated, which has been manufactured on the basis of instructions or at the express request of the consumer, or which is clearly personalized (for example, a product with a unique name).

Incorrect performance

The Service Provider shall be deemed to have performed defectively if the service or product does not meet the quality requirements laid down in the contract or by law at the time of performance.

The obligor is not in breach of contract if the Customer knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract.

Accessories warranty

The Service Provider shall be liable for any defects caused by a defect already existing in the product at the time of purchase. This liability of the Service Provider shall be based only on a defect in the product, the cause of which is already present in the product at the time of purchase, but not yet detectable at that time (hidden or manufacturing defect).

The Service Provider’s liability under the warranty is objective, i.e. it is independent of whether or not it knew that it had sold a defective product, so a bona fide Service Provider is also liable to the buyer for defective performance.

Product Warranty

The concept of product warranty means that in the event of a defect in a product sold by the Service Provider to the Customer, the Customer may demand that the Service Provider repair the defect or, if the repair is not possible within a reasonable period of time without prejudice to the interests of the Customer, replace the product.

The product is defective if it does not meet the quality requirements in force when the product was placed on the market by the Service Provider or if it does not have the characteristics described by the Service Provider.

The Service Provider shall only be exempted from the product warranty obligation if it proves that:

you did not manufacture or market the product in the course of your business or self-employment
the defect was not detectable by the state of science and technology at the time the product was placed on the market
the defect in the product was caused by the application of a legal or regulatory requirement

In case of replacement, the Service Provider is liable for the replaced product, in case of repair, for the part of the product affected by the repair.

The Customer shall notify the Service Provider of the defect without delay after the defect is discovered. A defect notified within two months of the discovery of the defect shall be deemed to have been notified without delay. The Customer shall be liable for any damage resulting from the delay in notification.

Warranty

The warranty means that the party providing the warranty (the Service Provider) is responsible for faultless performance in such a way that it is only released from liability in the event of a quality defect arising during the warranty period if it proves that the defect was caused after performance, typically due to improper use or handling of the product by the Customer.

Copyright

The domain sposafiorente.com and the information, data and solutions contained therein (hereinafter: Website) are the intellectual property of Anett Sári-Nagy (hereinafter: Author) and are therefore protected by the Copyright Act of 1999. The intellectual property rights of Anett Sári-Nagy (hereinafter referred to as “Intellectual Property”), including the text, phrases, headings, downloadable articles and documents, products and services available for purchase, blog entries, logo, graphics, symbols, solutions, media and other materials of the Website (hereinafter referred to as “Intellectual Property”) are reserved to Anett Sári-Nagy.

The contents of the Website and the Intellectual Products may be quoted in whole or in part only with the prior written consent of the Author (before publication).

The Website and the Intellectual Property may not be modified or adapted or made into derivative works or combined with other intellectual property.

Any commercial or business use of the content of the Website and the Intellectual Property, regardless of the form or manner of use, is prohibited.

It is strictly forbidden to upload the Intellectual Property Products to file-sharing websites, portals, forums and social networking sites.

Completeness clause

This contract constitutes the entire agreement of the Contracting Parties with respect to the legal relationship governed by it and supersedes any prior oral or written agreement.

Complaints handling

If the Customer has a complaint of any kind regarding the conduct or omission of the Service Provider or persons acting on behalf of the Service Provider, the products distributed by the Service Provider, or the service provided by the Service Provider, the Customer may notify the Service Provider:

In person at the Service Provider’s registered office: Malom út 15/A., Tiszafüred, 5350, Hungary
By post to the registered office
By email: info@sposafiorente.com

The Service Provider shall immediately investigate any oral complaint and, if necessary or possible, remedy it. If the Customer does not consider the handling of the complaint to be sufficient, or if it is not possible to investigate or remedy the complaint immediately, the Service Provider shall record its position on the complaint and send it to the Customer by post within 15 days, together with its substantive response. The Service Provider shall respond in writing to the Customer’s written complaint, whether sent by post or electronically, within 15 days of receipt of the complaint.

If the Customer’s complaint has not been remedied by the Service Provider, or if the Customer has suffered damage caused by the quality of the delivered products or the conclusion and performance of the contract, which the Service Provider cannot or does not wish to remedy, the Customer is entitled to settle the dispute through court proceedings or through proceedings before the Budapest Arbitration Board.

Contact details of the Budapest Conciliation Board:
1016 Budapest, Krisztina krt. 99. I. floor. 111.
Telephone: +36 (1) 488 21 31
Email: bekelteto.testulet@bkik.hu

For Customers within the European Union:
If the dispute cannot be resolved amicably, Customers may also use the European Online Dispute Resolution (ODR) platform available at:
https://ec.europa.eu/consumers/odr/

Additionally, Customers may contact their national consumer protection authority.

For Customers outside the European Union:
Disputes will be governed by the laws of Hungary and the terms of this contract. Any unresolved disputes may be settled in a competent Hungarian court or arbitration.

Final provisions

The provisions of Act V of 2013 on the Civil Code and Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses shall apply to these General Terms and Conditions and to matters not regulated herein. The Contracting Parties declare that the country of performance of the contract is Hungary.

The parties to this contract confirm that, after having read and interpreted the present contract, they accept it as being in full agreement with their will and acknowledge that they are bound by it. This acceptance is confirmed by the Customer by ticking the “Acceptance of the GTC” box and clicking the “Order” button on the order form.